Empowering Trauma-Informed Care with Flourishing Families

Request a Demo

Case Study

Empowering Trauma-Informed Care with
Flourishing Families of South Carolina

Organization Overview

Flourishing Families of South Carolina (FFSC)

Mission

To support vulnerable children in South Carolina by fostering a trauma-informed, attachment-based culture of care.

Vision

A connected community where foster, adoptive, and kinship families flourish and children affected by trauma find healing and stability.

Who They Serve

FFSC works with families caring for children who have experienced abuse, neglect, or the loss of primary caregivers. These children often face complex trauma, and the caregivers supporting them frequently feel isolated and overwhelmed.

FFSC provides tools, training, and community support to reduce this burden and improve outcomes.

Core Programs

Challenges Before Partnering with LiveImpact

Despite their strong mission and growing impact, FFSC struggled with inefficient systems that made it difficult to scale operations and support families effectively. Key challenges included:

1 Manual Workflows: Staff relied heavily on paper forms, scanning, and email-based processes, which were time-consuming and error-prone.

2 Fragmented Communication: Email and communication data lived outside of the system, leading to duplication, confusion, and lack of visibility.

3 Cumbersome Intake Process: Collecting information on children and families involved multiple, redundant forms and lacked clarity.

4 Inadequate Reporting: Summary-only reports from their previous system were inflexible, hard to extract, and failed to meet funder or internal evaluation needs.

5 No Program Registration Tools: Staff used Zoom for training with no built-in way to register participants or track attendance.

6 Complex Family Structures: There was no way to represent relationships between children, caregivers, and placements, making case tracking difficult.

7 Manual Progress Reports: Families were emailed reports and asked to sign and return them, with no way for staff to monitor response status.

8 Data Migration Issues: Extracting data from the old system took over two months, delaying onboarding and compromising confidence in data quality.

9 Rigid, One-Size-Fits-All Software: Their previous system lacked the flexibility to adapt to FFSC's unique workflows.

We were spending more time managing spreadsheets than serving families. It became clear we needed one platform to bring everything together.

The LiveImpact Solution

FFSC chose LiveImpact to streamline operations, improve service delivery, and ensure their system supported (rather than constrained) their work.

Here's how LiveImpact addressed their challenges:

1 Tailored Setup That Mirrors Real Processes

LiveImpact delivered a fully customized account structure, designed to align with FFSC's actual workflows. Rather than forcing them into predefined templates, the system was adapted to their specific needs— making it intuitive and efficient.

What really stood out was how flexible the system was. Instead of us changing how we work to fit the software, LiveImpact adapted to how we serve families. It truly feels like it was built for us.

2 Integrated Communication

With built-in emailing and texting capabilities, staff can now send and track all communications within the platform. Merge tools and timeline views allow a consolidated, chronological look at every interaction and pending task.

Having everything integrated—intake, communication, calendars, reporting—means we finally have the full picture without piecing it together manually. It's not just more efficient, it's empowering.

3 Streamlined Intake Process

A dynamic intake form captures both child and family data simultaneously while automatically generating separate records for each. This not only saves families time but also supports precise segmentation and communication.

4 Smarter Task Management

Color-coded cues, status filters, and personalized views let staff focus on active, assigned cases. Client touchpoints can be tied to due dates and calendar reminders, ensuring nothing falls through the cracks.

5 Robust Reporting & Visibility

FFSC now has immediate access to demographic, engagement, and outcome data through easy-to-use custom reports and LiveImpact's smart grids.
They can download any of their data anytime they need without waiting months or submitting support tickets to get the information they need.

6 Integrated Communication

Integrated sign-up calendars customized for each program allow families to register for events at their convenience.
Recurring training programs can easily be set up without having to create each of those events individually.
LiveImpact tracks attendance and cross-program participation automatically.

7 Relationship Mapping

Families, children, placements, and caseworkers are all interconnected in the system, enabling more targeted and contextual communication that gives the staff a complex visibility of everything that is happening with a family.

8 Progress Reports with Acknowledgements

Monthly reports outlining services delivered and interactions with families are now sent directly through the platform with digital acknowledgment links. Staff can track responses and send reminders—no more chasing emails or manually updating logs.

9 Data Ownership and Ease of Access

Unlike their previous platform, LiveImpact gives FFSC full access to their data at any time—for evaluation, storytelling, or compliance reporting.
Yet, because the system already integrates all tools, external analysis is rarely needed.

10 Post-Onboarding Support

LiveImpact worked closely with FFSC after onboarding to fine-tune the setup. This responsive approach ensured the system remained optimized for their evolving needs.

The onboarding process wasn't just about setting up a system—it was a deep dive into how we work, what we need, and how best to support our mission. The team went well beyond what was promised to make sure we were successful from day one.

This system reflects our reality. It doesn't ask us to change how we work—it adapts to us.

Results & Outcomes

We used to jump between forms, emails, spreadsheets, and Zoom just to manage things. Now it's all in one place. Everything is connected, and that's made a huge difference in how we work.

Conclusion

Flourishing Families of South Carolina now has a system that is as responsive and thoughtful as their programs.

With LiveImpact, they have the tools to deepen relationships, expand services, and measure impact — all while reducing the operational friction that once held them back.

Case Study

Empowering Trauma-Informed Care with Flourishing Families of South Carolina

Organization Overview

Flourishing Families of South Carolina (FFSC)

Mission

To support vulnerable children in South Carolina by fostering a trauma-informed, attachment-based culture of care.

Vision

A connected community where foster, adoptive, and kinship families flourish and children affected by trauma find healing and stability.

Who They Serve

Core Programs

Trauma-Informed Training: Using the Trust Based Relational Intervention® (TBRI®) model, FFSC delivers research-backed strategies for caregivers.

Support & Community Building: Through training events and peer support initiatives, FFSC helps families connect, share, and heal together.

Direct Impact Metrics: Over 400 individuals trained, and 134 adoptive families directly supported.

Challenges Before Partnering with LiveImpact

Despite their strong mission and growing impact, FFSC struggled with inefficient systems that made it difficult to scale operations and support families effectively. Key challenges included:

1

Manual Workflows: Staff relied heavily on paper forms, scanning, and email-based processes, which were time-consuming and error-prone.

2

Fragmented Communication: Email and communication data lived outside of the system, leading to duplication, confusion, and lack of visibility.

3

Cumbersome Intake Process: Collecting information on children and families involved multiple, redundant forms and lacked clarity.

4

Inadequate Reporting: Summary-only reports from their previous system were inflexible, hard to extract, and failed to meet funder or internal evaluation needs.

5

No Program Registration Tools: Staff used Zoom for training with no built-in way to register participants or track attendance.

6

Complex Family Structures: There was no way to represent relationships between children, caregivers, and placements, making case tracking difficult.

7

Manual Progress Reports: Families were emailed reports and asked to sign and return them, with no way for staff to monitor response status.

8

Data Migration Issues: Extracting data from the old system took over two months, delaying onboarding and compromising confidence in data quality.

9

Rigid, One-Size-Fits-All Software: Their previous system lacked the flexibility to adapt to FFSC's unique workflows.

We were spending more time managing spreadsheets than serving families. It became clear we needed one platform to bring everything together.

The LiveImpact Solution

FFSC chose LiveImpact to streamline operations, improve service delivery, and ensure their system supported (rather than constrained) their work.Here's how LiveImpact addressed their challenges:

1

Tailored Setup That Mirrors Real Processes

LiveImpact delivered a fully customized account structure, designed to align with FFSC's actual workflows. Rather than forcing them into predefined templates, the system was adapted to their specific needs— making it intuitive and efficient.

What really stood out was how flexible the system was. Instead of us changing how we work to fit the software, LiveImpact adapted to how we serve families. It truly feels like it was built for us.

2

Integrated Communication

With built-in emailing and texting capabilities, staff can now send and track all communications within the platform. Merge tools and timeline views allow a consolidated, chronological look at every interaction and pending task.

Having everything integrated—intake, communication, calendars, reporting—means we finally have the full picture without piecing it together manually. It's not just more efficient, it's empowering.

3

Streamlined Intake Process

A dynamic intake form captures both child and family data simultaneously while automatically generating separate records for each. This not only saves families time but also supports precise segmentation and communication.

4

Smarter Task Management

Color-coded cues, status filters, and personalized views let staff focus on active, assigned cases. Client touchpoints can be tied to due dates and calendar reminders, ensuring nothing falls through the cracks.

5

Robust Reporting & Visibility

FFSC now has immediate access to demographic, engagement, and outcome data through easy-to-use custom reports and LiveImpact's smart grids.They can download any of their data anytime they need without waiting months or submitting support tickets to get the information they need.

6

Integrated Communication

7

Relationship Mapping

Families, children, placements, and caseworkers are all interconnected in the system, enabling more targeted and contextual communication that gives the staff a complex visibility of everything that is happening with a family.

8

Progress Reports with Acknowledgements

Monthly reports outlining services delivered and interactions with families are now sent directly through the platform with digital acknowledgment links. Staff can track responses and send reminders—no more chasing emails or manually updating logs.

9

Data Ownership and Ease of Access

Unlike their previous platform, LiveImpact gives FFSC full access to their data at any time—for evaluation, storytelling, or compliance reporting. Yet, because the system already integrates all tools, external analysis is rarely needed.

10

Post-Onboarding Support

LiveImpact worked closely with FFSC after onboarding to fine-tune the setup. This responsive approach ensured the system remained optimized for their evolving needs.

The onboarding process wasn't just about setting up a system—it was a deep dive into how we work, what we need, and how best to support our mission. The team went well beyond what was promised to make sure we were successful from day one.

This system reflects our reality. It doesn't ask us to change how we work—it adapts to us.

Results & Outcomes

Unified System

Improved Staff Efficiency

Better Family Experience

Custom Reporting

Greater Confidence

We used to jump between forms, emails, spreadsheets, and Zoom just to manage things. Now it's all in one place. Everything is connected, and that's made a huge difference in how we work.

Conclusion

Flourishing Families of South Carolina now has a system that is as responsive and thoughtful as their programs. With LiveImpact, they have the tools to deepen relationships, expand services, and measure impact — all while reducing the operational friction that once held them back.

Follow Us

Solutions

Empowering Trauma-Informed Care with
Flourishing Families of South Carolina

FFSC chose LiveImpact to streamline operations, improve service delivery, and ensure their system supported (rather than constrained) their work.

Here's how LiveImpact addressed their challenges:

FFSC now has immediate access to demographic, engagement, and outcome data through easy-to-use custom reports and LiveImpact's smart grids.
They can download any of their data anytime they need without waiting months or submitting support tickets to get the information they need.

Unlike their previous platform, LiveImpact gives FFSC full access to their data at any time—for evaluation, storytelling, or compliance reporting.
Yet, because the system already integrates all tools, external analysis is rarely needed.

Flourishing Families of South Carolina now has a system that is as responsive and thoughtful as their programs.

With LiveImpact, they have the tools to deepen relationships, expand services, and measure impact — all while reducing the operational friction that once held them back.