Salsa Labs is a fundraising and marketing platform that merged with DonorPro in 2015. The combined organizations provide communications, fundraising, advocacy and donor management platform.
Salsa’s basic package is a cheaper alternative to LiveImpact, offering only basic fundraising with no marketing or constituent management. The basic package serves the need of small nonprofits for online fundraising with a high transaction fees. For midsize to large nonprofits, Salsa offers more features at a higher cost, and nonprofits have to pay for each record that is stored in the database. As a result, many nonprofits, even though paying for the Salsa CRM, continue to store contacts in excel or other tools. This defeats the very purpose of having a central contacts database, which nonprofits can use to communicate with all contacts, active and lapsed, donors, volunteers, supporters, board members, corporates, etc.
LiveImpact is for everyone. It is a cost-effective solution for all nonprofits - small, midsize to large enterprise-wide organizations. We offer unlimited records, and unlimited user logins for all nonprofit customers. With our scaled pricing even small and midsize nonprofits can benefit from using all LiveImpact features from constituent management, online fundraising, events, newsletters and email campaigns, and basic to very advanced queries, reports and analytics.
Salsa has a complex interface, and requires a lot more customization work and plugins, especially if you want to design your own donation pages and newsletters and don’t want to use the Salsa templates. Users must learn and be comfortable in html coding or get a developer’s help in order to design pages and do formatting. Salsa users also complain that running queries can be challenging and has system restrictions. Users often have to run multiple queries to get basic information.
In LiveImpact setting up donor pages to embed in your website and designing email newsletters is a breeze. LiveImpact has out of the box email and newsletters templates with drag and drop features to insert images, text, and donate/call to action buttons. You can also design your own newsletter just as easily without learning html or needing help of an outside consultant. LiveImpact offers basic to advanced reports, and nonprofits can also run advanced queries to pull specific reports, without the need to export data in other tools.
Salsa users often complaint about a steep training curve and the need to keep relearning, as the system is complex and takes time to learn. The program is good for multiple users but each user must be taught, which also takes time. Salsa functionalities is not intuitive so if users don’t use the features often enough, they often have to spend time going through tutorials to teach themselves how to use a feature.
LiveImpact has an intuitive interface so it is easy to learn for all new users. This also makes it easy for volunteer and part time staff to learn the software and be effective in using the platform. We learn your requirements and data to customize the platform for your needs. We setup your account, validate the date and offer in-depth training. We also provide continual guidance with webinars, videos, tutorials and customer support.