Choosing the right case management software for your nonprofit is essential to meet your organization's specific needs effectively. LiveImpact offers several advantages over other popular options, such as Social Solutions, which can significantly benefit your organization. Here are the key reasons why nonprofits consider LiveImpact to be the better choice:
LiveImpact offers extensive customization at a fraction of the cost, allowing nonprofits to easily adjust workflows, create forms, and update layouts without expensive consultants. This flexibility is crucial as requirements evolve. In contrast, Social Solutions, while robust, has limited customization options, making changes costly and time-consuming.
LiveImpact provides thorough, personalized onboarding that includes personalized training, data migration, and ongoing support from our dedicated experts, ensuring the platform is optimized for your organization's specific use cases and reporting needs. Social Solutions typically offers more generic training, which may not fully align with unique workflows, potentially leading to gaps in user understanding.
LiveImpact is known for its intuitive, user-friendly interface that simplifies complex tasks, making it accessible even to non-tech-savvy users. Its comprehensive onboarding and ongoing support further enhance user success. In comparison, Social Solutions users report a steeper learning curve with less intuitive interfaces, often requiring multiple steps for simple tasks, which can lead to inefficiencies.
Designed to scale with your organization, LiveImpact supports easy addition of new programs and features as your needs grow, all without high costs. On the other hand, Social Solutions can be more rigid, with scalability often requiring significant investment, making it less ideal for rapidly evolving organizations.
LiveImpact provides a cost-effective solution without compromising on features or functionality, with affordable customizations that suit nonprofits of all sizes. Social Solutions, however, can become expensive due to recurring costs for customizations and upgrades, which may not be feasible for smaller organizations.
When evaluating case management software, choose a platform that meets your current needs, supports growth, simplifies processes, and aligns with your mission. We can set up a custom demo to help you determine how our platform addresses your specific requirements, ensuring you select the best partner for your nonprofit's success.
While Raiser’s Edge does offer other products for events, email marketing, and online giving, their parent company, Blackbaud, sells these tools a la carte and limits usage for small and medium sized organizations. Most often, the most technical staff at the organization works on the implementation alone which means only one person understands the system. If that person leaves, new staff struggle to understand usability and best practices.
Raiser’s Edge is steeped in functionality that is tremendously difficult to use. Their product has developed over the years by acquiring new software companies and thus creating a patchwork effect where several products are meant to be complimentary but used separately. Raiser’s Edge sets their pricing based on both the number of users and records. In addition, Raiser’s Edge consultants are required to update and maintain the system for you, which means dollars that could be used for supporting your mission are now going towards operating costs.
With Raiser’s Edge, you have to decide how to setup your software today and spend on consulting to customize as your requirements change in the future. Finally, Raiser’s Edge heavily limits personalization to power users and administrators, forcing most users to work with screens that are not pertinent or relevant to them.
Classy offers a variety of fundraising products, specializing in peer-to-peer fundraising, crowdraising, and event management. Rather than offering an all-in-one fundraising software solution, Classy integrates with other platforms like Mailchimp and Salesforce. Classy fills a niche in the market for peer-to-peer fundraising, but doesn’t offer the customer relationship management tools a traditional donor database offers. That means that Classy users will need to administrate – and pay for – a minimum of two software solutions.
Alternatively, LiveImpact offers a fully integrated solution that can handle peer-to-peer fundraising, event management, fundraising, email marketing, volunteer management, and so much more. LiveImpact also has the capacity to support your organization from every angle, from your fundraising department to your program management teams. Furthermore, with LiveImpact, you pay only for the apps your organization needs – and don’t pay for the ones it doesn’t.
The cost of Classy can be prohibitive for a small nonprofit, particularly one that’s already paying monthly for the CRM they’ll need to augment Classy’s services. Depending on the type of account you have with Classy, there may be additional platform fees on top of the fees charged by the credit card processor and the Classy monthly fee. LiveImpact’s integration with Braintree, a PayPal company, means that you can take advantage of lower nonprofit rates, without any additional charges. When you have to choose between spending more on additional software solutions or putting those hard-earned dollars towards your organizational mission, the answer is clear. While Classy does offer a simple and friendly user experience, it lacks customizability.
LiveImpact is highly customizable, and our commitment to meeting our clients’ unique needs is evident within every app. Not only can you customize every aspect of the donor profile, but our unique features like role segmentation and fine-grain access control put the power in your hands. Due to our customizability, LiveImpact can change and grow along with your organization, allowing you to update the data you track with a click of a button.
Lastly, LiveImpact’s powerful reporting and data tools are fast and reliable, providing your organization reports you can trust. Our complete integration means that your reports are completely actionable, allowing you to segment and email your donors in just minutes, all in one place.
Salesforce is a customer relationship management system (CRM)--a database to keep records of your customers, and track customers through a sales funnel. Like all “management software,” Salesforce orients towards organizing your data and reporting on the information that you enter. In contrast, LiveImpact is the world’s most comprehensive AI enabled app platform for nonprofits, meaning that it is outward-facing in orientation, designed to help you identify, attract, and engage more supporters, donors, voters, customers, as opposed to simply managing existing data.
LiveImpact is also fully integrated, meaning the “CRM” or database component of the software is integrated directly with your website, all your communications tools, including email, social media, and text, and the financial tools you need to accept donations. Full integration of all the tools you need to lead improves your insights into the impact your organization is having, and helps you to take action on those insights immediately from within the platform.
Salesforce and LiveImpact both provide extensive app ecosystems to plug in additional functionality unique to your organization.
Salesforce’s pricing is based on the number of administrators (in addition to some other factors). The per administrator pricing schema makes it quite expensive to provide administrative access to large teams or networks, which can limit the effectiveness of the database, as only certain people can update contact information, add notes, from a meeting, or create a new contact. LiveImpact, however, includes an unlimited number of administrators, so that your organization can scale, and unlimited use of features, to encourage a robust use of the software and maximum impact for your organization.
Salesforce is built to serve a ‘sales’ function, there is likely a significant upfront cost, as most organizations need to hire a consultant to customize Salesforce for their needs. This is true for most implementations of Salesforce, across sectors. For most customers, LiveImpact requires no additional technical support or consulting.
Finally, Salesforce is enterprise software, and can be difficult for people who aren’t tech savvy. LiveImpact’s user interface is built to be easy to use for everyone. LiveImpact also offers enterprise packages with more support, as well as a separate product, LiveImpact Network, specifically built for distributed organizations with chapters, affiliates, country offices, or locals.
Is Salesforce already embedded in your workflow? Is the idea of transferring systems daunting? You can use LiveImpact to engage your community and send updates to your Salesforce database of record using our open API or Zapier integration.
LiveImpact is for nonprofits of all sizes. LiveImpact is the world's leading nonprofit platform specifically designed for nonprofits, providing everything you need to lead your organization, all fully integrated. LiveImpact allows you to manage your donors, send targeted communications, manage complex gifts, managing fundraising campaigns & events. It is more then just a payment gateway with a weak CRM in the back. Integration with a full suite of applications helps your nonprofit streamline and automate processes, be more data driven, and improve donor converstion and retention. Our AI powered insights and actionable reports increase your fundraising.
We have converted nonprofits from all the popular CRMs. We are skilled in understanding and assesing your data. Our team will provide you with data cleaning best practices and we do the import so you don't have to. Unlike other tools, we can get you up and running with our platform within a few weeks of receiving your data.
