LiveImpact is a cutting-edge technology platform for nonprofits that is at an
exciting stage of rapid growth and expansion. It’s our mission to bring the best in class
technology solution to social good organizations to increase efficiency,
supercharge fundraising, and demonstrate impact. Our real-time social and cutting-edge cloud
tools, and mobile apps are built to be secure, reliable, and scalable. Our platform is built to
support social innovation around the world.
We created LiveImpact to be completely integrated and customizable so nonprofits can focus on
what's most important - their Mission.
We are a seeking a customer centric Director of Data Management and Onboarding to lead
our client services team. The ideal candidate has managed nonprofit databases like Raiser’s
Edge, Donor Perfect, or Salesforce and understands
how nonprofits utilize data to increase fundraising and showcase outcomes. The Director of Data
Management and Onboarding should have extensive experience with data, be an expert in MS Excel
and have strong customer service skills.
This is a critical role that engages with nonprofits and supports them as they migrate from
other products to our platform. The ideal candidate is a tech savvy, problem solver who can
perform under pressure and balance competing
priorities in an exciting, nonprofit-centric, and results oriented team. Most importantly, you
must believe in our mission to help nonprofits thrive. This is a great opportunity for an
individual that wants to make long term impact
at the intersection of technology and philanthropy.
Guide nonprofits through the LiveImpact implementation process and ensure key on-boarding
milestones are met prior to going live.
Review client data and assess readiness for import into our platform.
Communicate data issues to the client and help them understand how to prepare their data to
be imported in our platform.
Communicate our expectations and requirements to clients and help them understand their
list of tasks and activities to prepare for the implementation.
Host custom trainings for each client as part of their initial setup.
Collaborate with colleagues in the US and India to ensure correct account set-up and
successful data import.
Respond to service inquiries, requests, and questions with the confidence that you are
really making a difference.
Provide triage to clients as they learn the platform and in their first few months of
Approach client engagement with a positive attitude and solutions mindset.
Act as an advocate and ambassador for LiveImpact, our platform, applications, and
Concurrently manage a portfolio of client implementations.
Cultivate positive working relationships with our clients to help them fall in love with
Provide feedback and QA insight to our product team with the goal of continually enhancing
Create and publish thought leadership such as white papers about data best practices.
4+ years of experience working with nonprofits.
Expertise with nonprofit development databases (for example Raiser’s Edge, Salesforce, or
DonorPerfect) and understanding of how nonprofits can benefit from accessing their data.
Expertise in working with data, databases, and MS Excel.
Experience with reporting and data analytics.
Motivated and diligent self-starter with a track record of success.
Superior written and oral communication skills.
Background in program outcomes, grants, and government contracts is a plus.
Ability to work in a fast paced and highly collaborative entrepreneurial environment.
Full Time, non-exempt status.
This position can work from the San Francisco Bay Area or Greater Charlotte, North Carolina